Account deletion

Request deletion of your EZ RIDE account and associated personal data.

Submit your request

Email info@ezrideusa.org from the email address registered to your EZ RIDE account, with the subject EZ RIDE account deletion. You do not need to reinstall the app. Never send passwords, verification codes, or full payment-card numbers.

We verify account ownership, complete deletion within 7 days, and send an email confirmation when completed. If additional information is needed to verify your request, we will contact you.

What is deleted

Your profile and contact information, uploaded documents and photos, messages, and saved payment methods are removed. Account access is closed as part of the deletion process.

Limited records that may be retained

Only minimum records necessary for payments, driver earnings and payouts, disputes, fraud prevention, and legal obligations are retained separately with restricted access. Retained records do not keep your general profile, documents, messages, or saved cards available for normal app use.

We review the need for these records every 90 days and remove records that are no longer necessary. The 90-day interval is a review schedule, not a fixed legal retention period. Financial obligations or disputes may require certain records to remain until resolved or for the applicable legal period.

See our Privacy policy or email us for information about your request.