Effective date: October 15, 2026
EZ RIDE provides private transportation, airport transportation, scheduled rides, and related rider and driver services. This policy explains how information is collected, used, disclosed, and protected when you use the EZ RIDE mobile application and website.
EZ RIDE uses Supabase for authentication and database services, Stripe for payments, Google services for maps, places, routes and navigation, and Apple/Expo services for app distribution and push notifications. Some providers process data on our instructions; providers may also process certain SDK data for their own disclosed purposes, such as Google service improvement or Stripe security and fraud prevention. These SDKs can collect device identifiers, interactions and diagnostic information. See the Google Privacy Policy, Stripe Privacy Policy and Expo Privacy Policy for their practices.
Approximate or precise location is used to enable pickup, driver availability, navigation, route calculation, fare calculation, trip tracking, arrival and waiting-time verification, and safety-related ride functionality. Google navigation services also describe using location to improve their services. Location is not used by EZ RIDE for cross-app advertising tracking.
Payment-card details are entered into Stripe's payment interface. EZ RIDE does not receive or store full card numbers or bank-account credentials. EZ RIDE may receive limited payment information such as payment status, card brand, last four digits, and Stripe identifiers.
Information may be shared with riders and drivers as necessary to complete a trip, with service providers that operate the platform, and with authorities or other parties when required by law, safety, fraud prevention, or the protection of legal rights. EZ RIDE does not sell personal information and does not use personal information for cross-app advertising tracking.
Information is retained for as long as reasonably necessary to provide the service, maintain transaction and safety records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal requirement.
You may request access, correction, or deletion of personal information, subject to legal, safety, fraud-prevention, and record-retention requirements. To request account deletion in the app, open Profile or the Driver Menu, select Delete account and confirm using your account email; no separate support email is required. If you cannot access the app, email info@ezrideusa.org from your registered email address. We verify ownership and complete deletion within 7 days, then send confirmation. We delete your profile, uploaded documents, messages, and saved payment methods. Only minimum records necessary for payments, driver earnings, disputes, fraud prevention, and legal obligations are kept separately with restricted access. We review the need to keep these records every 90 days; this is a review interval, not a fixed legal retention period. See Account deletion for details.
EZ RIDE uses reasonable administrative, technical, and organizational safeguards. No electronic transmission or storage method can be guaranteed to be completely secure.
EZ RIDE is not directed to children under 13. Transportation accounts and bookings should be created and managed by an adult or otherwise used in accordance with applicable law.
This policy may be updated as the service changes. The effective date at the top of this page will be revised when material changes are published.
For privacy questions or requests, email info@ezrideusa.org or contact EZ RIDE through WhatsApp.